Refund policy

Signature products

You have the right to withdraw from the purchase of a Signature product within 14 days of receiving your order, without giving a reason.

To request a return, fill in the return request form at everystepforward.eu/pages/return-request or email hello@everystepforward.eu within 14 days of receiving your order. Please include your order number, name and a clear statement that you wish to withdraw from the purchase.

Returns are free of charge. We will send you a return code or shipping label together with return instructions and the relevant parcel locker. The item must be returned within 14 days after you notify us of your withdrawal. The item must be unused and in its original packaging.

You may handle the item only to the extent necessary to establish its nature, characteristics and functioning. We may reduce the refund if the value of the item has decreased due to handling beyond what is necessary to inspect it.

Personalised products

Personalised products are made to the customer's specifications and the 14-day right of withdrawal does not apply to them.

However, this does not affect your statutory rights if the product is faulty, damaged or does not correspond to your order.

Please check all personalised text carefully before placing your order. We cannot offer a refund or replacement if the product has been produced according to the text submitted with your order and the error was made by the customer.

If there is an issue with your product, please contact us at hello@everystepforward.eu as soon as possible and no later than two months after discovering the issue. Please include your order number, a description of the issue and, where possible, photographs.

Refunds

We will refund the payments received from you, including the cost of our least expensive standard delivery method, no later than 14 days after receiving your withdrawal notice. We will issue the refund once the item has reached us.

If you selected a delivery method more expensive than our least expensive standard option, the additional delivery cost will not be refunded.

Refunds are issued to the original payment method unless otherwise agreed.